Facilities Officer and IT Proximity Support

Main Job Purpose

BNPP Channel Islands has a requirement to manage the general administration duties of the business, supporting the facilities manager in the day-to-day maintenance of the building. Additional roles as set out by the Facilities Manager, assistance with DSE Assessments, office  inductions for new starters etc.

IT duties to include the building of laptops, creation of new joiner packs, involvement in the leaver process and administration of the local service desk.

Key Responsibilities

The term ‘BNPP’ and ‘Country’ refers to the BNP Paribas businesses operating in the Channel Islands.

• Assist Facilities Manager in tasks as required, for example DSE assessments, desk moves, fire warden & first aider administration and first response with G4S
• To be a point of contact for all M&E contractors and ensure all works carried out are to an acceptable and agreed standard
• Where safe and authorised to do so, provide assistance in general maintenance of both buildings
• Support and assist in the supply of stationery and consumables to all group departments as and when required
• Replenish as required all kitchen consumables
• To cover reception when needed
• Basic maintenance and fault-finding on printers, copiers and fax machines including changing toners
• Work to the agreed prioritised work list
• Ensure daily/regular facilities checks are completed according to the procedures. Follow-up any issues and ensure they are addressed
• Local administration of smart card
• IT duties to include the building of laptops, creation of new joiner packs and involvement in the leaver process
• Deliver a quality service within SLA or in absence of SLA, within reasonable time period, For clarity – ‘IT service’ or ‘Premises service refers to the service delivered by the whole of the team and its suppliers not just the job holder and immediate team
• Ensure incidents are resolved. allowing resumption of normal business operation as soon as possible. Client/user communication to be open clear and timely
• Deployment of devices such as PCs, printer, copiers fax machines and mobile devices

Technical Skills – Essential Requirements

• Understanding of Business Structure
• Knowledge of IT fundamentals
• Able to create clear and concise documentation
• Time Keeping and Prioritization skills

Qualifications and Industry Experience – Desired Requirements

Personal Style – Essential Requirements

• Confident
• Assertive
• Teamwork
• Taking Initiative