Client Complaints Procedure

At BNP Paribas, we strive to provide our clients with the highest possible standards in service.

BNP Paribas has established a complaints management policy for the handling of any clients’ complaints about services provided by BNP Paribas in Jersey and Guernsey or any other matter related to BNP Paribas.

Should you have any complaint about BNP Paribas products or services, you may contact your Client Service Manager over the phone, by e-mail or by post using the address of the BNP Paribas entity of which you are a client.

BNP PARIBAS S.A., Jersey Branch
International Finance Centre 1
The Esplanade
St Helier

BNP PARIBAS S.A., Guernsey Branch
BNP Paribas House
Saint Julian’s Avenue
Saint Peter Port

Your complaint will be handled promptly in accordance with our complaints management policy and the client services team will ensure that your complaint is investigated fully and impartially

Your complaint will be acknowledged within 2 business day in writing.

We will keep you informed of the progress of the measures being taken to resolve the complaint and we will provide a substantive response within a maximum timeframe of 14 days after the date of the complaint. Once the investigation has been completed, we will notify you of the result and where appropriate, what remedial action or redress we intend to take as a result.