Main Job Purpose

To work as part of the Fund Administration team providing Private Capital fund administration, corporate services and investor services to private equity funds and underlying private equity fund vehicles ensuring that they are fully compliant with fund documentation, legal and regulatory requirements to which they are subject.

Ensuring that the provision of fund administration services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.

Reporting to the Fund Administration Manager.

Key Responsibilities:

• Prepare fund distribution and call notices to investors in accordance with the fund agreements and legal and regulatory requirements, including liaison with the Investor Relations team regarding the sending of notices to investors
• Work with the Investor Relations team to deal with ad hoc investor queries and maintaining databases
• Prepare and/or review payment instructions accurately for approved invoices, FX transactions, investments, distributions and any other ad hoc payments
• Prepare and/or review investor correspondence template (i.e. for sending of monthly financial reports and notices) where relevant
• Work with the Investor Relations team to update and control static data of investors of the Funds, including bank details
• Assist in analysing investment proposals to ensure potential fund acquisition meet fund investment criteria
• Liaise with specialist internal operations such as compliance and CDD to ensure that funds comply with statutory and regulatory requirements
• Assist in updating the foreign exchange and invoices log
• Prepare and/or review bridge facility reporting required for the funds Assist in execution of documents and other ad hoc administrative client and investor requests
• Liaise with various external and internal parties (e.g. client, external auditor, other BNP offices etc) in the day-to-day administration of the Fund and other custom reporting and projects for specific investor needs.
• Liaise with internal and external auditors and assist with the year-end/interim audit process via a monitored timetable and audit requirement list
• Assist the Corporate Services team with the preparation of agendas, board minutes and board packs as required for all scheduled and ad hoc board meetings
• Assist the Corporate Services team in updating logs including minutes, shareholder and loan note registers where required
• Assist with the preparation and compilation of board packs
• Ensure compliance with all relevant internal processes, procedures and controls when discharging you Fund Administration duties, using the appropriate system or platform in order to do so
• Provide input in relation to the review and monitoring of existing business processes, procedures and checklists to maximize efficiency and productivity in the Private Capital Team
• Execute group project opportunities relating to the implementation of new systems or platforms and the appropriate operational procedures

Technical Skills – Essential Requirements

• Proper and effective administration skills
• Good time management skills
• Good prioritisation skills to deal with a high volume of time sensitive tasks quickly and appropriately
• Sound problem solving skills
• Good working knowledge of Microsoft Office Package with an emphasis on Excel and Word

Technical Skills – Desired Requirements

• Good understanding of fund structures and fund cash flows
• Good understanding of the Private Capital industry

Qualifications and Industry Experience – Essential Requirements

• An interest to study towards ICSA/ACCA/ACA or a similar qualification

Qualifications and Industry Experience – Essential Requirements

• Prior experience of Private Capital and fund administration

Personal Style – Essential Requirements

• To be a team player and to help and step in to assist other members of the team when required
• Good interpersonal and communication skills and able to deal with various parties both internal and external
• Organisational skils are key, with an ability to manage workloads and to meet all deadlines
• Demonstrable motivation and ability to learn new applications and processes
• Good attention to details

Personal Style – Desired Requirements

• Ability to work consistently to meet client deadlines

The Funds Services department is responsible for providing a range of administration, accounting and corporate services to investment funds and related corporate entities

At BNP Paribas Securities Services, there is a special emphasis on growing our alternatives book of business particularly in private equity, infrastructure, debt and real estate. This is a core focus for the business in the coming years including enhancing our IT systems, developing our people, processes and product offering to help provide a framework for profitable and risk-mitigated growth and first-class service quality of which Funds Services plays an integral role

The role sits within the Investor Relations Team. The primary responsibility is to work as part of the investor services team to ensure timely response to investor queries, maintaining the integrity of data and record keeping within our core systems (e-Front, FIA, Intralinks)

The role involves liaising directly with the Client, Investors and their representatives, in addition to working directly with the Fund Administration team, and the KYC/CDD teams in Luxembourg, Jersey, Guernsey and other Operational teams within Securities Services as required

The role will also include ensuring all investor static data change requests are completed efficiently and accurately within business and client service level agreements

Accounting experience would also be desirable in order to coordinate and assist the teams with investor correspondence relating to technical accounting queries across the Private Capital book of business including debt, mezzanine, secondaries and other private capital funds covering a broad range of asset classes

Key Responsibilities

• To liaise in a seamless fashion with investors and clients in order to deal with and resolve any investors queries, requests or requirements that may fall due. Investor relations will act as the font office and be in proactive engagement with investors to ensure that all requests are satisfied in a timely and professional manner. Liaison with the Operational teams in achieving this may be necessary
• Monitoring the dedicated investor query mailboxes to ensure that all enquiries and change requests ar promptly handled via Outlook and our in-house query management system Hobart, to assign, prioritise and efficiently resolve all change requests
• To carry out the upload of investor reporting and notices on to a relevant portal platform and send out via email or other communications methods in a time and accurate manner
• To liaise with the Fund Administration teams in order to ensure that the sending out of quarterly investor reports, drawdown and distribution notices, capital statements, quarterly reporting and other ad hoc correspondence to investors is done accurately and correctly in line with BNP processes and controls
• Track investor responses to drawdown and distribution notices and other communications to ensure that the team correctly monitor all investor responses, queries and communication receipts

The role will involve certain accounting and tax related work as set out below:

• Ensure that investor accounting queries are dealt with in a timely manner and liaise with the relevant Fund accounting teams across the Fund Administration department including where appropriate assist with the completion of queries relating to management fee calculations, capital statement queries, audit confirmations and other ad hoc accounting queries in respect of the various administered funds
• Assist with investor accounting queries liaising with the various Fund Accounting teams and when replying to investors ensure that the responses appear technically correct and comprehensive
• Assist with investor tax reporting including coordinating with the tax advisers in respect of in-scope funds, coordinating with the relevant Fund Administration and Accounting teams to provide the required information and work to produce a tax monitoring framework to ensure that all necessary filings and requests are completed

Assistance with controls over legal documentation and transactional activities:

• Assist with the monitoring of the Side Letter, Limited Partnership Agreements and other constitutional documents for Funds across the Private Capital Fund Administration department to ensure compliance with the legal documentation and reporting obligations
• Help ensure that all Side Letter and Legal deliverables are diarised, and controls put in place to ensure that the Fund Administration and Fund Accounting teams deliver all required deliverables within the given time frame
•  Assist with the processes surrounding the admission of new investors, transfers of interest and investor KYC requests including coordinating between lawyers, the Channel Islands and Lux KYC team, the investors and the Fund Administration teams to ensure a smooth onboarding of investors and other transactional activity

You may be required to provide cover for the Static data team and these tasks will include:

• Monitoring the dedicated static data mailboxes to ensure that all enquiries and change requests are promptly handled via Outlook and our in-house query management system Hobart, to assign, prioritize and efficiently resolve all change requests
• To ensure the maintenance of static data, provision of reporting and communication with the investors of the client fund in accordance with the agreed SLA

Technical Skills – Essential Requirements

• Sound problem solving skills
• Confident working with different systems 
• Good time management skills
• Good prioritization skills to deal with a high volume of time sensitive tasks quickly and appropriately
• Work collaboratively and effectively with other teams within BP2S
• Excellent attention to detail and organizational skills

Technical Skills – Desired Requirements

• Good understanding of fund structures
• Good understanding of Private Equity industry

Qualifications and Industry Experience – Essential Requirements

• Prior experience of PE and fund administration 

Qualifications and Industry Experience – Desired Requirements

• A recognised accountancy or other relevant qualification (ACCA/ACA/ICSA)

Competencies – Essential Requirements

• Accuracy & attention to detail
• Ability to work under pressure 
• Positive, collaborative and forward thinking
• Relationship Management
• Working to deadlines
• Excellent organizational skills
• Teamwork 
• Communication skills
• Accountability

Regulatory Requirements 

25 hours CPD required per annum

Main Job Purpose

The primary role is to act as CO, MLCO and MLRO for BNPP client fund entities, ensuring they adhere to regulatory codes and legislation, reporting to fund boards of directors on a quarterly basis and providing advisory services on regulatory and compliance matters to boards, deal teams, administration teams and clients. 

The jobholder will be responsible for liaising with the BNPP Compliance and Risk teams to ensure that they keep up to date with current compliance issues and follow the BNPP methodologies where possible.

The job holder will be responsible for managing a team of 2 direct reports in the Jersey office and also for providing technical support and guidance to our Guernsey based Fund Compliance Officer. 

Manager Responsibilities 

• Supervision of activities of direct reports under your management.
• Provide technical support to team.
• Oversee training and development of team.
• Monitor quality standards – identify & implement improvements.
• Ensure all deadlines for tasks are achieved with agreed timescales.
• Employ Management Principals in the development of direct reports
• Attendance and presentation of appropriate reports at internal BNPP committees as required, such as the Internal Control Committee and Manco Meetings.
• Senior technical input on fund regulatory and compliance matters to management, deal teams and clients
• Actively contribute towards on-going Corporate Services Department team initiatives.
• Provide team members with career development opportunities via enhanced delegation and coaching by:
  1. Assisting with group initiatives to provide a more structured framework for career development 
  2. Hold regular 1-2-1 sessions with each direct report (minimum monthly)
  3. Hold regular team meeting (minimum monthly)

• Actively contribute to department team meetings and initiatives such as the weekly pinch point review and encourage open discussion on forthcoming activities and resourcing requirements.
• Promote an open feedback culture, with more regular and informal feedback sessions.
• Help promote the development of a clear team ethic within the Corporate Service Department. 
• Promote clear visibility on the services provided by the Corporate Service Department and the services we provide by:

1. Contributing to client presentations and associated literature, 
2. Supporting presentations to staff on our roles and services. 
3. Developing Fund Compliance AML training for relevant BNPP staff in close consultation with the Head of Compliance Securities Services.

• Assist with the adoption of a more commercial approach by:

1. Contributing to the analysis of client tariffs, ensuring that ad hoc activities are captured correctly
2. Helping with headcount budget reviews ensuring time costs for the services we offer match with the revenues received and identifying any clear discrepancies. Utilise time sheets to assist with analysis.
3. Working with the Head of Corporate Services ensure that new business is priced accurately and that any existing discrepancies are reviewed.

• Ensure team consistently collate overtime activity and adhere to time sheet processes to better track our time allocation / client activity.
• Enhance Corporate Service offering by working with the Head of Corporate Services and wider department to review potential complementary services.

Board appointed CO/MLCO/MLRO responsibilities to client fund entities.

• Carryout the office of named CO, MLCO and MLRO with the local regulators.
• Provide guidance to the relevant directors on the proper application and interpretation of laws, regulations and polices.
• Provide the directors with guidance in the development, implementation and maintenance of policies, procedures and risk frameworks to cover regulated activities.
• Implement and maintain a compliance monitoring programme that provides the directors with reasonable assurance that key regulatory risks are being adequately managed and mitigated.
• Provide regular and accurate reports to the board of directors, on regulatory and compliance matters.
• Attend and present at quarterly board meetings the CO, MLCO and MLRO report to the boards.
• Identify, assess and manage regulatory risk, in line with BNPP practices and policies, whilst considering client specific requirements. 
• Advise clients on best approach with the regulator and co-ordinate all communications with the JFSC for fund entities and their managers.
• Maintain relevant registers for recording breaches, complaints, gifts, training etc.
• Assist in the development of a compliance culture.
• To manage Money-laundering risks in line with local legislation.
• To formalise and maintain a Money-laundering Regulatory matrix.
• Ensure AML training is conducted for all Board Directors.
• Identify Money-laundering risk areas; and
• Develop adequate policies and procedures.
• Provide support in production and upkeep of Fund Client Compliance manuals and business risk assessments
• Review of documents and accounts issued by client entity for compliance with local regulations.
• Site visits, where necessary to work closely with client (promoter) compliance function where available.
• Participate in Special projects
• Manage budgets as appropriate
• Comply with all applicable legal, regulatory and Group’s internal Compliance requirements

Technical Skills – Essential Requirements

• Comprehensive knowledge of Jersey fund laws and regulations.
• Working knowledge of Guernsey regulatory position.
• Knowledge of Private Equity structures and Recognized Funds.
• Working knowledge of all fund types with priority to Listed, Expert, Unregulated and COBO structures.
• Knowledge of BNPP Policies & Procedures

Qualifications & Industry Experience – Essential Requirements

• Proven track record in a financial service managerial role
• 5 years compliance experience
• Computer literacy across a variety of applications
• Appropriate qualification in order to receive no objection from the JFSC when applying for the CO/MLCO/MLRO roles (e.g. ICA Diploma)

Preferred Requirements

Manager Conduct Responsibilities:

In a controlled risk environment and in alignment with the global strategy, managers must ensure full compliance with Conduct policies:

• Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, Conduct dilemma is well managed and documented, the escalation process is in place, Conduct responsibilities are delegated throughout the perimeter in charge.
• Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place.
• Ensure Conduct principles are fully embedded in processes including people management processes (appraisal, promotion, mobility, recruitment, …).
• Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions.

Regulatory Requirements

Minimum 35 hours CPD p.a.

 To obtain JFSC no objection to act as a key person

• Is the employee a “Principal Person”*? No 
• Is the employee a “Key Person”*? Yes 
• Is the employee a “Senior Manager”*? No 

*according to the meanings given under Article 1(1) of the Financial Services Commission (Jersey) Law 19981 as supplemented by the Commission’s Notice designating “senior management functions” dated 12 January 2023 and effective 13 March 2023. 

MAIN JOB PURPOSE:

To work as part of the Fund Administration team providing Private Capital fund administration, corporate services and investor services to private equity funds and underlying private equity fund vehicles ensuring that they are fully compliant with fund documentation, legal and regulatory requirements to which they are subject.

Ensuring that the provision of fund administration services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.

Reporting to the Fund Administration Manager.

KEY RESPONSABILITIES:

• Prepare fund distribution and call notices to investors in accordance with the fund agreements and legal and regulatory requirements, including liaison with the Investor Relations team regarding the sending of notices to investors
• Work with the Investor Relations team to deal with ad hoc investor queries and maintaining databases
• Prepare and/or review payment instructions accurately for approved invoices, FX transactions, investments, distributions and any other ad hoc payments
• Prepare and/or review investor correspondence template (i.e. for sending of monthly financial reports and notices) where relevant
• Work with the Investor Relations team to update and control static data of investors of the Funds, including bank details
• Assist in analyzing investment proposals to ensure potential fund acquisition meet fund investment criteria
• Liaise with specialist internal operations such as compliance and CDD to ensure that funds comply with statutory and regulatory requirements
• Assist in updating the foreign exchange and invoices log
• Prepare and/or review bridge facility reporting required for the funds
• Assist in execution of documents and other ad hoc administrative client and investor requests
• Liaise with various external and internal parties (e.g. client, external auditor, other BNP offices etc) in the day to day administration of the Fund and other custom reporting and projects for specific investor needs.
• Liaise with internal and external auditors and assist with the year-end/interim audit process via a monitored timetable and audit requirement list
• Assist the Corporate Services team with the preparation of agendas, board minutes and board packs as required for all scheduled and ad hoc board meetings
• Assist the Corporate Services team in updating logs including minutes, shareholder and loan note registers where required
• Assist with the preparation and compilation of board packs
• Ensure compliance with all relevant internal processes, procedures and controls when discharging you Fund Administration duties, using the appropriate system or platform in order to do so.
• Provide input in relation to the review and monitoring of existing business processes, procedures and checklists to maximize efficiency and productivity in the Private Capital Team
• Execute group project opportunities relating to the implementation of new systems or platforms and the appropriate operational procedures

ADDITIONAL JOB REQUIREMENTS

Essential Requirements

• Proper and effective administration skills
• Good time management skills.
• Good prioritisation skills to deal with a high volume of time sensitive tasks quickly and appropriately.
• Sound problem-solving skills.
• Good working knowledge of Microsoft Office package with emphasis on Excel and Word.

Desired Requirements 

• Good understanding of fund structures and fund cash flows
• Good understanding of the Private Capital industry

QUALIFICATIONS & INDUSTRY EXPERIENCE  

Essential Requirements

• An interest to study towards ICSA/ACCA/ACA or a similar qualification

Desired Requirements 

• Prior experience of  Private Capital and fund administration.

PERSONAL STYLE

Essential Requirements

• To be a team player and to help and step in to assist other members of the team when required.
• Good interpersonal and communication skills and able to deal with various parties both internal and external.
• Organisational skills are key, with an ability to manage workload and to meet all deadlines.
• Demonstrate motivation and ability to learn new applications and processes.
• Good attention to details.

Desired Requirements 

• Ability to work consistently to meet client deadlines.

REGUATORY REQUIRMENTS

• Complete a minimum of 25 hours CPD training per annum.

MAIN JOB PURPOSE:

The Private Capital department is responsible for providing a range of administration, accounting and corporate services to investment funds and related entities.

There is special emphasis on growing our Private Capital book of business particularly in private equity, debt, real estate and a broad range of asset classes. This is a core focus for the business including enhancing our IT systems, developing our people, processes and product offering to help provide a framework for profitable and risk mitigated growth and first class service quality. 

The role will act as key point of contact for Funds Services relating to the upgrade or new systems implementation and assist in the identification and implementation of automated solutions to the business. Ensuring efficient communication between the relevant PERE engineering departments cross locations to ensure smooth implementation of new business is also a main part of the role.

KEY RESPONSABILITIES:

• Support the Head of Strategic Transition on key initiatives
• Lead the review of system developments, upgrades and implementation for Fund Services locally
• Assist with the development of new business whilst striving to enhance Client Focus and delivery of highest quality of services
• Prepare and deliver Fund Services product solutions to existing Clients and potential new business, supporting the Client Development Team to generate new revenues for the business
• Develop innovative solutions to current business processes, whilst mitigating risk through working with the Funds operations teams. Ensure processes are reviewed regularly to ensure they meet relevant regulatory principles and guidelines
• Improve service by identifying opportunities to enhance service delivery
• Identify opportunities to create further efficiencies through improving processes whilst mitigating risk
• Provide specialist support to the wider business
• Act as point of escalation for systems enhancements and new business implementation

To provide active leadership and participation in the delivery of project related initiatives

• Act as Project manager to lead and successfully deliver operational Funds Services projects locally, producing project governance reporting (verbally & written) through collaboration with work stream owners, Engineering teams and key stakeholders
• Identify opportunities to develop innovative solutions to current business processes
• On delivery of projects into BAU establish handover communication plan internally and externally where appropriate

Ensure integration with BNP Paribas network and good coordination with local and global stakeholders

• Participation in cross location work streams
• To develop & maintain good relationships with colleagues in other locations to ensure projects, new business implementations and client migrations are delivered on time.
• Work in partnership with colleagues locally and in other locations in respect of on boarding, system development & enhancement and evolving target operating models for Funds Services business
• Other ad-hoc assignments to support the Funds Services teams in peak activity periods

From time to time you may also be required to assist and work on ad hoc short term tasks and projects not detailed above. These will be discussed directly with you by management and resourced accordingly.

ADDITIONAL JOB REQUIREMENTS

TECHNICAL SKILLS

Essential Requirements

• Advanced Excel user
• Comprehensive knowledge of Fund structures
• Understanding of Systems implementation process (requirements design, testing)
• Knowledge of private equity structures (particularly GP/LP/Feeder/Master funds) and the accounting for these structures
• Effective accounting skills

Desired Requirements 

• Organisational and project management skills
• Applied knowledge of VBA/macro coding
• Good working knowledge of Efront (FIA) is advantageous
• Good knowledge of financial reporting standards, valuation and accounting disclosures for complex financial instruments

QUALIFICATIONS & INDUSTRY EXPERIENCE  

• Qualified or part qualified accountant (LIMA, ACCA or equivalent)
• At least 3 years’ experience within the Funds industry in an operations or client facing rote
• Business and market awareness
• Proven delivery of system implementation

PERSONAL STYLE

• Positive approach and forward looking; taking into account the evolving operational requirements
• Good communicator
• Team player

REGUATORY REQUIRMENTS

• Complete a minimum of 25 hours CPD training per annum.
• Aware of accounting regulatory changes and standards

MAIN JOB PURPOSE:

To work as part of the Fund Accounting team providing fund valuation and accounting services to Private Capital funds and underlying private capital fund vehicles ensuring that they are fully compliant with fund documentation, legal, regulatory requirements and accounting standards to which they are subject.

Ensuring that the provision of fund accounting services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.

   Reporting to the Fund Accounting Manager.

KEY RESPONSABILITIES:

Client Relationship and Communication

• Support your Manager in maintaining a high degree of client contact, assisting in ensuring that timely solutions are provided to all client queries
• Work closely with your client counterparts with a partnership approach to service delivery
• Support your Manager in coordinating client requirements according to priority and arrangements held within the SLA, liaising with the client (where appropriate) to manage expectations and ensure consistent and excellent service delivery

Client Service Delivery

• Provide input to the drafting of Service Level Agreements when onboarding new business, whilst also assisting with the required BAU related activities
• Assist with the review of relevant fund documentation and agreeing reporting templates with the client when on-boarding new business
• Prepare, review and analyse the monthly, quarterly, bi-annual and annual Financial Statements with supporting documentation under various accounting standards (i.e. IFRS, UK GAAP & US GAAP).
• Prepare and/or review monthly valuations, reconciliations of fund draw downs and distributions, accruals, expenses etc.
• Review double entry bookkeeping in the accounting system.
• Assist in the review of cash reconciliation and management for the Funds
• Prepare and/or review drawdown, equalisation and distribution calculations in accordance with the Fund documentation.
• Prepare and/or review Fund investor capital statements as required.
• Work with the Investor Relations and Fund Administration teams to ensure the timely and accurate release of investor reporting
• Prepare and/or Fund and investor IRR calculation as required.
• Attend client and audit meetings as required in relation to the provision of Financial Statements to investors.
• Liaise with various external and internal parties (e.g. client, external auditor, other BNP offices etc) in the day to day accounting of the Fund and other custom reporting and projects for specific investor needs.
• Liaise with internal and external auditors and assist with the year end/interim audit process via a monitored timetable and audit requirement list.

TEAM MANAGEMENT

• Support your Manager in the supervision, training and management of more junior team members
• Ensure that any new joiners to your team have a positive onboarding experience
• Ensure compliance with all relevant internal processes, procedures and controls when discharging your Fund Accounting duties, using the appropriate system or platform in order to do so
• Provide input in relation to the review and monitoring of existing business process, procedures and checklists to maximise efficiency and productivity in the Private Capital Team.

• Execute group project opportunities relating to the implementation of new systems or platforms and the appropriate operational procedures.

ADDITIONAL JOB REQUIREMENTS

Essential Requirements

• An excellent working knowledge of various Private Capital Fund Structures (GP/LP/Feeder) an the accounting required for these structures.
• Excellent knowledge of US GAAP/UK.
• Good time management skills.
• Good prioritisation skills to deal with a high volume of time sensitive tasks quickly and appropriately.
• Sound analytical and problem solving skills.
• Good working knowledge of Microsoft Office package with emphasis on Excel and Word.

Desired Requirements 

• Good working knowledge of Microsoft Office package with emphasis on Excel and Word.
• Understanding of Luxembourg GAAP requirements.
• Understanding of wider Private Capital industry standards and regulations.

QUALIFICATIONS & INDUSTRY EXPERIENCE  

Essential Requirements

• Appropriate professional qualification in accountancy.
• Experience within the finance industry with knowledge of accounts preparation or valuation in equity, debt and private capital funds. 

Desired Requirements 

• Experience of working in a multinational environment.
• Experience of working to tight deadlines and capable of working independently.

PERSONAL STYLE

Essential Requirements

• To be a team player and to help and step in to assist other members of the team when required.
• Good interpersonal and communication skills and able to deal with various parties both internal and external.
• Organisational skills are key, with an ability to manage workload and to meet all deadlines.
• Demonstrate motivation and ability to learn new applications and processes.

Desired Requirements 

• Ability to work consistently to meet client deadlines.

REGUATORY REQUIREMENTS

• Complete a minimum of 25 hours CPD training per annum.

MANAGER CONDUCT RESPONSABILITIES

In a controlled risk environment and in alignment with the global strategy, managers must ensure full compliance with Conduct policies:

• Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, Conduct dilemma are well managed and documented, the escalation process is in place, Conduct responsibilities are delegated throughout the perimeter in charge.
• Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place.
• Ensure Conduct principles are fully embedded in processes including people 
   management processes (appraisal, promotion, mobility, recruitment, …).

• Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions.

Main Job Purpose 

The Client Service Team is responsible for ensuring the optimised client experience for clients that utilise the products and services delivered by Securities Services in the Channel Islands. As many of our clients have global relationships with BNP Paribas the team also has responsibility for maintaining a strong communication across the bank’s global network, working with Global Service Managers, Relationship Managers and other key stakeholders.

The Head of Client Service is responsible for ensuring the Client Service Managers (CSM) deliver against their objectives:  The CSM ensures that all the client’s touchpoints across Securities Services are optimised by ensuring colleagues across the location understand the big picture of the client and his/her role in impacting the client’s experience. Under the guidance of the CSM, everyone involved directly or indirectly with the client should feel empowered to take the actions required to ensure the best possible client experience.

The CSM manages the service reviews with clients to ensure the on-going fulfilment of client expectation and working transversally across the organisation to address any issues or queries escalated by the clients. The CSMs are expected to act as the champions of client focus for the rest of the business and work with all the areas across the business to ensure continuous improvement and ever greater client satisfaction.

The Head of Client Service must also ensure that the team comply with local governance and global reporting, including Client Acceptance and Business Acceptance committees and annual profitability reviews.

Key Responsibilities:

Responsible for the day-to-day management of the Client Service team and the ongoing development of each member. This includes providing technical support and training to the CSMs and broader business where appropriate:

• Ensure that all structured client reviews are scheduled and take place on the frequency agreed with clients and in line with the banks policies and procedures
• Monitor that calls reports are produced and shared with clients), local senior managers and the global relationship team  
• Ensure that CSMs are following up with relevant parties on any action points coming out of the client reviews in a timely manner
• Ensure that the CSM is fully prepared and available for scheduled approval committees
• Ensure that the CSMs are supporting the bank’s credit process by providing direct input on the activity of the client entity and ensuring adequate credit lines are in place.
• When Securities Services is flagged as Senior Bank Officer for the client group, ensure the CSM is able to represent the client in the Credit Committees
• Coordinate and produce a monthly client scorecard (based on the global standards) of all Strategic, Market strategic and Development clients in the Channel Islands
• Coordinate and produce monthly Client Management information on the key performance indicators in accordance with Group guidance and local Manco requirements. 

• Determine generic issue trends impacting the Channel Islands client base and drive escalation and resolution within the appropriate area.

• Comply with all applicable legal, regulatory and group’s internal compliance requirements to include KYC, AML/CFT, Sanctions & Embargoes and Anti-Bribery & Corruption
• Ensure that CSMs manage the log of client issues to drive resolution and improve the client rating (using the Hobart query management system) 
• Ensure that CSMs work in partnership with Client Delivery on any client onboarding, exit and or restructure projects
• Engage the Operations teams and other interested parties such as the Relationship Manager, Client Account Manager, Buying centres, etc in the pursuit of service quality delivery and improvement
• Contribute and participate in deal teams, supporting new business on-boarding
• Ensure regular team communication and foster a culture of empowerment and proactivity
• Represent Client Development at local governance meetings and where required act as a Deputy for the Head of Client Development at global governance meetings

This role may also require a client allocation, where the Head of Client Service becomes responsible for the day-to-day service activity of a strategic client ensuring all client expectations are met.

Manager Conduct Responsibilities

In a controlled risk environment and in alignment with the global strategy, managers ensure full compliance with Conduct policies:

• Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, conduct dilemma are well managed and documented, the escalation process is in place, conduct responsibilities are delegated throughout the perimeter in charge
• Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place
• Ensure Conduct principles are fully embedded in processes including people management processes (appraisal, promotion, mobility, recruitment, …)
• Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions

Regulatory requirements 

25 hours CPD required per annum. 

• Is the employee a “Principal Person – No 
• Is the employee a “Key Person” – No 
• Is the employee a “Senior Manager” – Yes 

*According to the meanings given under Article 1(1) of the Financial Services Commission (Jersey) Law 19981 as supplemented by the Commission’s Notice designating “senior management functions” dated 12 January 2023 and effective 13 March 2023.

Additional Job Requirements

Technical Skills – Essential Requirements

• Excellent organisation skills with structured delivery and attention to detail
• Leadership and effective communication
• Ability to understand and respond effectively to client and team needs.
• Competent strategic thinker with the ability to create and implement solutions.
• Ability to use initiative and judge when to escalate issues.
• Excellent presentation skills

Technical Skills – Desired Requirements 

• Previous experience in a management role
• Language skills an advantage

Qualifications & Industry Experience – Essential Requirements 

• Industry knowledge, particularly Investment Operations / Securities Industry
• Extensive experience in a role with a strong client management focus

Qualifications & Industry Experience – Desired Requirements 

Personal Style – Essential Requirements 

• Lead from the front
• Results driven
• Excellent interpersonal and written / oral communication skills
• Ability to build long term relationships both internally and externally
• Persuasive negotiator
• Client and quality driven
• Able to lead and motivate
• Ability to work under own initiative
• Effective team player
• Adaptability to changing environments

The role sits within the Investor Relations Team. The primary responsibility is to work as part of the investor services team to ensure timely response to investor queries, maintaining the integrity of data and record keeping within our core systems (eFront FIA, Intralinks). 

The role involves liaising directly with the Client, Investors and their representatives, in addition to working directly with the Fund Administration team, and the KYC/CDD teams in Luxembourg, Jersey, Guernsey and other Operational teams within Securities Services as required.

The role will also include ensuring all investor static data change requests are completed efficiently and accurately within business and client service level agreements. 

Accounting experience would also be desirable in order to coordinate and assist the teams with investor correspondence relating to technical accounting queries across the Private Capital book of business including debt, mezzanine, secondaries and other private capital funds covering a broad range of asset classes.

The role will involve certain accounting and tax related work as set out below –

Assistance with controls over legal documentation and transactional activities –

From time to time you may be required to provide cover for the Static data team and these tasks will include:

To ensure the maintenance of static data, provision of reporting and communication with the investors of the clients fund in accordance with the agreed SLA.

Technical Skills – Essential Requirements

• Sound problem solving skills
• Confident working with different systems 
• Good time management skills
• Good prioritization skills to deal with a high volume of time sensitive tasks quickly and appropriately
• Work collaboratively and effectively with other teams within BP2S
• Excellent attention to detail and organizational skills

Technical Skills – Desired Requirements

• Good understanding of fund structures.
• Good understanding of Private Equity industry 

Qualifications & Industry Experience: Essential  Requirements

Qualifications & Industry Experience – Desired Requirements

Regulatory Requirements 

25 hours CPD required per annum.