Front of House Manager

Main job purpose

Provide a professional front-desk and administration service in the Jersey office.

Key responsibilities

Reception

·       Ensure reception areas are open and manned from 0830 to 1715. When external visitors are on site before 8:30 or after 17:15 there will be a requirement to be present.

·       Extend a friendly welcome to clients (internal and external).

·       Act as a proactive point of reference to clients, providing assistance, information and ensuring their comfort.

·       Arrange client transportation upon request.

·       Maintain a register of all persons (non-staff) entering and leaving the business.

·       Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

·       Receive and sort all special post, arranging courier deliveries as requested.

·       Manage the issuance of temporary visitor passes and maintain a register of cards issued.

·       Arrange taxi bookings and maintain a register of requested transfers.

·       Undertake photocopying and printing for clients upon request from management.

Meeting Rooms

·       Manage room bookings for all client rooms.

·       Ensure that client meeting rooms are kept neat and presentable for visitors.

·       Provide basic catering services to meetings with external guests (water, tea, coffee, biscuits)

·       Liaise with external suppliers for the provision of catering where required.

·       Understand how to use the audio-visual equipment and common troubleshooting.

·       Ensure that all kitchen areas and client rooms are well stocked.

Brand and Communications support

·       Support the preparation of external presentation material and client due diligence visits; collating documents, enhancing the look and feel, and ensuring quality of the end product is within corporate guidelines.

·       Maintain our external and internal websites, ensuring content remains in brand and current.

·       Prepare internal communications, using the correct templates and formats, to keep the wider business informed of noteworthy events such as organisation changes, technology changes and sponsorship events.

External Communications

·       Monitor the use of social media to represent the activity in the Channel Islands, working with the Leadership Team to ensure regular posts in LinkedIn.

·       Work with HR to ensure recruitment and promotions are publicised in accordance with corporate guidelines and regional Marketing sign-off.

Technical skills

Essential requirements

·       Good telephone manner

·       Smart appearance

·       Good verbal communication skills

·       Experience in managing intranet sites

·       Experience in preparing external presentation material

Desired requirements

·       Excellent working knowledge of MS Word, Excel and PowerPoint

·       Good knowledge of the company and staff

Personal style

·       Communication skills

·       Organisational skills

·       Client focus

·       Teamwork

·       Proactivity

·       Accurate and reliable

·       Enjoys a varied and busy workplace

Part-time / job share applications will also be considered.