MAIN JOB PURPOSE

  • The Head of KYC & Due Diligence role is a critical component of the Business Implementation department and wider business, responsible for client AML & due diligence and working in close collaboration with the Head of Client Implementation and the Head of On Boarding and Regulatory Reporting.
  • Managing a team responsible for the Client On-boarding, Transfer of Interest, and Recertification in accordance with Group and Regulatory procedures, Trigger event, Screening and document loading into electronic “Vaults.”
  • Acting as the point of contact for meetings in respect of on-boarding new business, interacting with Clients, On-Boarding Managers & Client Development. This role will include representing the Business Implementation team during Client Due Diligence visits, Regulatory visits and Audit meetings etc.
  • Responsibility for the production and presentation of regular Management Information, KPI and AML Statistics internally to various committees to ensure all annual targets and Governance requirements are met and externally to client Due diligence meetings.
  • Contribute to ongoing operational efficiency initiatives as part of the Industrialisation and Transformation journey, Group or Local projects developed within the team to enable us to provide a more ‘streamlined’ service to Clients. 
  • Working in collaboration with the other members of the Business Implementation Department, providing guidance and expertise when required, to contribute to the success of the wider team, and staff in other BNP Paribas Securities Services locations.
  • When opportunities are identified to leverage our delegation arrangements with and future outsourcing centers for the team to take part of the process and maintain good relationship with those centers enabling us to service our clients efficiently and effectively.

KEY RESPONSIBILITIES

  • Leadership of the KYC / DD team providing coaching and direction, undertaking regular 1-2-1’s, holding Team meetings, responsible for the Annual Appraisal process, the team succession plan and promoting Code of Conduct.
  • Works closely with the Head of Business Implementation to manage workloads, resources, controls and reporting, ensuring compliance with Group & Local policies and procedures.
  • Work with the wider Business Implementation team and other BNP Paribas Securities Services locations to identify synergies and alignment of recertification schedules/ requests for client recertifications.
  • Develop and maintain strong relationships with internal and external stakeholders with regarding to On-boarding, Transfer of Interest, Trigger event and Recertification
  • Manages team workloads and deadlines by ensuring absence is covered, provide training and coaching to the teams/ members to a standard where they can work with minimal supervision and key person risks are minimised.  
  • Ensure appropriate BNP systems are updated accurately and processed in a timely manner following notification of changes. 
  • Reviews and validates AML/KYC files including FATCA/ CRS & AEOI, performing 4 eye checks.
  • Provides oversight of the team mailboxes with the query management system “Hobarts” ensuring prompt responses/ escalation as required.
  • Be the escalation route within the team, adhering to the Client Complaint procedures and the Controls & Risk framework.
  • Draft and maintain Client due diligence policy and be the point of contact with regards to related questions.
  • Oversee Level 1 Controls, ensuring the team operate within the policies and procedures in place.
  • Primary contact point for all regulatory visits and requests for information. Ownership of the co-ordination of IG visits, managing actions points in reaction to findings or feedbacks for improvement.
  • Undertakes the role of Business Acceptance Committee (BAC) and Client Acceptance Committee (CAC) secretary when required, coordinating meetings, producing the agenda, distributing documents, in line with procedure, taking minutes and producing the action log to BAC/ CAC and Client Development.
  • Oversee the delivery of approved intermediaries re certifications and new requests through the management of the CDD manager when required.
  • Work with the Head of Business Implementation to implement new policies and procedures recommendations from level 1 controls and local and group audits recommendations to ensure the team is complaint with the desired requirements.
  • Coordinate, contribute and oversee the review of the CCSC monthly report and ensure the preparation and running of the CCSC.
  • Contribute and participate in projects and tasks within the Business Implementation Department when required.
  • Contribute to ongoing operational efficiently initiatives such as digitalisation and automation developed with the team to enable us to provide a streamlined service and deliver efficiencies to Clients. 
  • Escalate risks and issues to the Head of Business Implementation in a timely and efficient manner.
  • Work in collaboration with other teams and departments within BNP Paribas such as Compliance, to deliver consistently high levels of client service.
  • Keep up to date with regulatory changes.
  • Undertake all mandatory compliance training within deadlines specified.
  • Adhere to the Group’s Code of Conduct. 

TECHNICAL SKILLS

  • A minimum of 5 to 10 years of due diligence experience in a similar environment. 
  • KYC on boarding experience including multijurisdictional and complex structures with various types of funds, including Private Capital Structures and the underlying entities. 
  • Team Management experience
  • Comprehension of local AML regulatory standards
  • Holds a professional qualification in Compliance, AML, or ICSA or equivalent 
  • Experience with FATCA & CRS & AOEI regulatory requirements

BUSINESS SKILLS – ESSENTIAL REQUIREMENTS 

  • Know Your Customer – Knowledge of main types of business relationships and key internal standards at identification, assessment and decision phases. 
  • Financial Security – Knowledge of key regulations, procedures and major components of internal risk framework linked to Sanctions & Embargoes, AML, fight against corruption & terrorist financing. 
  • Risk Analysis – Ability to set up criteria to define and analyse risk levels. 
  • Holds a professional qualification in Compliance, AML, or ICSA or equivalent 

BUSINESS SKILLS – DESIRED REQUIREMENTS

  • Experience in contributing to Regulatory Reporting such as NRA.
  • Knowledge of complex structures and vehicle type across various global jurisdictions. 
  • Familiarity and understanding of the local Jersey and Guernsey AML/CFT Handbook as well as the “three -tier-test”

TRANSVERSAL SKILLS – ESSENTIAL REQUIRE

  • Proven Ability to lead Teams with accountability for tasks with deadlines, providing direction & guidance to others.
  • Teamwork – Ability to work as part of a team, providing support, guidance and benefit of expertise to others to achieve common goals. 
  • Develops Others – Coaches and develops others by sharing knowledge and expertise.
  • Strong communication skills – excellent verbal and written skills, capable of presenting complex information clearly to internal teams and ensuring each audience receives the appropriate level of detail
  • Inspire Others – Act as a role model for the Group’s values and be Self-motivated and goal oriented. 

TRANSVERSAL SKILLS – DESIRED REQUIREMENTS 

  • Proven ability to deliver whilst working under
  • pressure.
  • Experience of staff management, ability to manage multiple tasks and deadlines.
  • Computer literacy to input, review and validate data and pull report. 

BEHAVIOURAL SKILLS – ESSENTIAL REQUIREMENTS

  • Excellent Organisational Skills – Consistently readjusts the activities and organisation of multiple tasks in order to cope with changing priorities. 
  • Client Focused – Helps to develop client and investor relationships, establish a trustworthy relationship with a client centric approach and encourages other to act accordingly. 
  • Resilience – Exercises a calming influence on others in stressful situations. Demonstrate flexible and positive attitude
  • Excellent Attention to details – Focuses on the prevention of mistakes regarding information delivered. Works carefully and precisely in accordance with applicable processes. 

BEHAVIOURAL SKILLS – ESSENTIAL REQUIREMENTS

  • Ability to adapt and deal with time sensitive and evolving priorities and workloads. 
  • Previous experience in Client Delivery environment with exposure to internal committee such new business
  • acceptance and / or client acceptance, KYC committees.
  • Problem Solving: Versability and ability to use initiative and judge when to escalate problems.

REGULATORY REQUIREMENTS

  • Holder of local housing qualifications or licence. 
  • Completion of mandatory 35 hours CPD
  • Is the employee a “Principal Person” *? No  
  • Is the employee a “Key Person” *? No
  • Is the employee a “Senior Manager” *? Yes

MAIN JOB PURPOSE 

The Senior KYC Analyst will work in close collaboration with the Investor KYC & Due Diligence Manager to progress with the KYC Onboarding, Recertifications and Trigger Events for Investors, supporting the wider BI team to ensure deadlines are adhered to and work is completed and presented to a high standard. The role holder will be a key contact person on KYC due diligence matters.

KEY RESPONSIBILITIES

  • Responsible for the KYC reviews to support the onboarding of new investors in accordance with agreed schedules, adhering to Group and local regulations whilst maintaining a positive client and investor experience
  • Undertaking investor recertification independently in accordance with the BI Schedule ensuring they are completed in a timely manner and to the highest standard providing the most efficient approach and investor experience
  • Processing trigger events, liaising with the investor or internal Investor Relations / Fund Services Administration Teams as applicable
  • Ensure appropriate BNP systems are updated accurately and processed in a timely manner following notification of changes
  • Ensure all parties associated with the accounts are subject to accurate screening on Vigilance, Djaams and any other relevant screening systems verification
  • Review and validate AML/KYC files prepared by other team members, performing 4-eyes checks ensuring CDD documentation and screening meets BNPSS CI regulatory obligations, including FATCA & AEOI, as well as internal policies
  • Support KYC reporting to clients, management committees and controls
  • Support the oversight of any future outsourced activity
  • Develop and maintain strong relationships with internal and external stakeholders, regarding the recertification requirements of investors
  • Guide junior team members in terms of KYC, systems or internal processes
  • Escalate to Manager any potential blocking points, concerns and issues in a timely manner participating in meetings with key stakeholders to progress and resolve any issues
  • Manage the day-to-day e-mails received into the communal Hobart mailbox ensuring prompt responses/escalation as required
  • Record, track and resolve queries in relation to investor maintenance, adhering to policies and procedures in place
  • Ensure sanctions notifications are reviewed against our investor databases and screenshots are kept for audit trail
  • Contribute to ongoing operational efficiency initiatives, Group or Local projects developed within the team to enable us to provide a more ‘streamlined’ service to investors
  • Keep up-to-date with regulatory changes
  • Undertake all mandatory compliance training within deadlines specified
  • Adhere to the Group’s Code of Conduct

TECHNICAL SKILLS

  • A minimum of 2-3 years of due diligence experience in a similar environment
  • Experienced with various types of funds, including Private Capital Structures, the underlying entities and investors
  • Comprehension of local regulatory standards
  • Holds or is working towards a professional qualification in AML/DD
  • An awareness of FATCA & AEOI
  • Has undertaken relevant AML / Sanctions Training

BUSINESS SKILLS – ESSENTIAL REQUIREMENTS 

  • Know Your Customer – Knowledge of main types of business relationships and key internal standards at identification, assessment and decision phases
  • Financial Security – Knowledge of key regulations, procedures and major components of internal risk framework linked to Sanctions & Embargoes, AML, fight against corruption & terrorist financing
  • Risk Analysis – Ability to set up criteria to define and analyse risk levels
  • Professional qualification in either Compliance / AML / CDD

TRANSVERSAL SKILLS – ESSENTIAL REQUIREMENTS

  • Teamwork – Ability to work as part of a team, providing support, guidance and benefit of expertise to others to achieve common goals
  • Strong communication skills – excellent verbal and written skills, capable of presenting complex information clearly to internal teams and ensuring each audience receives the appropriate level of detail
  • Inspire Others – Act as a role model for the Group’s values
  • Excellent interpersonal, organization and communication skills
  • Client and quality driven
  • Ability to work to deadlines
  • Ability to use initiative and judge when to escalate problems
  • Ability to understand and respond effectively to client needs
  • Self-motivated and goal oriented
  • Flexible and positive attitude
  • Computer literacy to input, review and validate data and pull report 

BEHAVIOURAL SKILLS 

  • Excellent Organisational Skills – Consistently readjusts the activities and organisation of multiple tasks in order to cope with changing priorities
  • Client Focused – Helps to develop client and investor relationships, establish a trustworthy relationship with a client centric approach and encourages other to act accordingly
  • Resilience – Exercises a calming influence on others in stressful situations
  • Excellent Attention to details – Focuses on the prevention of mistakes regarding information delivered. Works carefully and precisely in accordance with applicable processes

TRANSVERSAL SKILLS – DESIRED REQUIREMENTS 

  • Solution driven
  • Experience of interacting with Clients and Investors at Senior levels within their organisation

REGULATORY REQUIREMENTS

  • Holder of local housing qualifications or licence
  • 25 hours CPD must be done annually

About BNP Paribas
  
BNP Paribas is one of Europe’s leading banks with an international presence in 68 countries and more than 193,000 employees. We provide clients with financing, investment, savings and risk management solutions while maintaining the highest ethical standards.

In Jersey, our history dates back to 1979 and has rapidly grown. Today, our clients benefit from our global reach, expertise and long-term commitment to building a responsible and sustainable financial future.

At BNP Paribas, we believe that it is our people who make us ‘the Bank for a Changing World’. That’s why we are committed to helping our people grow in the same way that we are committed to the growth of our clients and our company.

Business Area
  
You could work in one of the following areas within Securities Services:
  
Fund Accounting and Administration x 2 positions: 

This department consists of both Fund Accounting and Fund Administration functions, responsible for the periodic production of financial statements and any supporting fund calculations, documentation and transaction processing. This includes, but is not limited to, the production of drawdowns, distributions, equalisation, Net Asset Value (NAV) packs and capital statements and the processing of trades, invoices and payments.
  
The team works closely with clients, auditors, fund managers, tax advisers, custodians, depositaries, boards of directors and other external service providers to ensure the provision of services is of the highest possible standard, all external deadlines are met, and a robust control framework is adhered to.

Fund Accounting & Administration – Roles and responsibilities could include

  • Upload invoices in BNP’s propriety workflow management system and maintain accurate data records 
  • Prepare payment instructions accurately for approved invoices, FX transactions, investments, distributions and any other ad hoc payments ensuring payment trackers are updated.
  • To assist in preparation of monthly valuations, reconciliations of fund drawdowns and distributions, accruals, expenses etc.
  • To assist in preparation of drawdown, equalisation and distribution calculations in accordance with the Fund documentation, as well as liaison with the Investor Relations team regarding the sending of notices to investors.
  • To liaise with various external and internal parties (e.g. client, external auditor, other BNP offices) in the day-to-day operations of the Fund.
  • Enter double‑entry bookkeeping entries into the accounting system and support daily cash‑reconciliation tasks.

Business Implementation x 1 position:

This Department has responsibility for the day-to-day client delivery of all operational aspects of on-boarding and off-boarding for new and existing clients, working together with client Within BSO you will have the opportunity to work in Local Custody and Global Custody departments.

Business Implementation – Roles and responsibilities could include

  • Support the completeness and accuracy of data input into systems based on the information received.
  • Support the maintenance of accurate records of arrangements and data changes 
  • Support the reconciliation of data
  • Support the KYC team by familiarising yourself with investor and client KYC terminology, relevant legislation, and common legal agreements/structures, and help in gathering, reviewing and filing the necessary documentation for compliance checks

Human Resources x 1 position:

The HR team in our Jersey office handles everything that keeps people working happily and legally. We recruit and onboard new staff, manage payroll, benefits and employee well‑being, and make sure all local employment‑law requirements (work permits, taxes, pensions, data‑privacy) are met. We also support day‑to‑day employee relations, performance reviews and learning opportunities, acting as the main link between staff, senior management and external regulators.

Human Resources – Roles and responsibilities could include

  • Assist HR Business Partners with local HR projects, handling data collection, documentation, and stakeholder communication.
  • Collaborating with the HR team to manage HR administrative tasks.
  • Ensuring accurate maintenance of employee records, ensuring data integrity and alignment with reporting requirements.
  • Arranging meetings/ interviews, liaising with candidates (and external partners) and booking rooms and keeping records.
  • Supporting administration for end-to-end HR processes, by updating, completing relevant records and checklists.
  • Ensuring relevant stakeholders are updated in new joiner start dates and new joiner details. 

Why Join Us

A great place to work – We offer flexible working options (including hybrid, where applicable) and a collaborative culture that values balance and inclusion.
  
A positive impact – We are committed to Net Zero in our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon. We also support our communities, with every employee receiving 2 volunteering days each year.
  
A focus on growth – We invest in our people through training, mentoring and career development.   You will also join an inclusive culture, supported by networks such as Pride, Ability, MixCity (gender equality), Women in Global Markets, Multicultural Network and more.
  
Equal Opportunities – We are committed to providing a work environment that promotes diversity, inclusion and equal opportunities for all.
  
Adjustments – If you have a disability or health condition that may require adjustments during the recruitment process, please let us know early so we can support you.
  

Main Job Purpose:

The Senior Client Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by BNP Paribas both locally and globally.

The Senior Client Manager pilots the client experience to achieve a desired level of service across the entire organisation, with specific focus on local Client Service Delivery. By understanding the client business and service expectations, the role-holder then translates this into service delivery requirements for each team responsible for the respective activities. The Senior Client Manager ensures that all client touchpoints across BNP Paribas are optimised by making sure that each contact person understands the commercial and operational depth of the client relationship and what the client values in their Service from BNP Paribas. The Senior Client Manager should guide everyone to look at services from the clients’ point of view and empower everyone involved directly or indirectly with the client to take the actions required to ensure the best possible client experience.

The Senior Client Manager also leads certain service review forums with the client, whilst also supporting the Global Service Manager with the Quarterly Service review meetings. The aim is for the Senior Client Manager to assess the on-going satisfaction of the client with the service delivered, to identify and to oversee actions to ensure continuous improvement of the client satisfaction.

The Senior Client Manager should be seen as a “champion” of client focus and the optimal client experience leveraging the “Uplifting Service” principles.

Key Responsibilities:

Build client knowledge and trustful relationships

  • Develop a strong contact network across the client organisation
  • Understand the client strategy and requirements to enable BNP Paribas to deliver on the promises to meet client needs
  • Manage the operational contact between the client and the operational areas by ensuring a full understanding of the client’s needs and expectations across the organisation and providing clarity for the required actions to serve the client

Oversee prompt resolution to clients’ complaints, and efficient response to requests

  • Document, coordinate and oversee resolution of problems or issues by Client Delivery that may affect the quality of the service delivered and the overall client experience
  • Facilitate the resolution of escalated operational issues by establishing and overseeing a formal service governance framework, that stretches across the organisation

Monitor the performance of the service delivery and client satisfaction

  • Monitor the service delivery quality delivered (based on operational KPIs) according to the Service Level Agreements
  • Initiate and regularly review Service Level Agreement (SLA) and Service Level Description (SLD) documents (and any other formal agreements referring to service requirements) based on the standard documents issued by Client Delivery
  • Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures
  • Use issue logs, query database and client feedback to conduct reviews both internally and externally with the client

Manage client reviews, due diligence visits and questionnaires

  • Manage client reviews, audits and due diligence questionnaires and visits for existing clients, coordinating the various services and product areas according to strategic priorities and client needs

Manage communication to clients

  • Ensure clients receive appropriate market and service information by managing the distribution lists for updates and newsletters
  • Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines
  • Foster an aligned service delivery and communication approach to clients across services and product areas

Contribute to client related projects

  • Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process
  • Participate in on-boarding project governance managed by the Business Implementation team and act as sponsor if needed
  • Respond to escalation by the client in the case of concerns with major projects, including on-boarding

Manage third party relationships

  • Ensure proper coordination of relationships with third parties related to the client activity, including third party asset managers, auditors and external middle office service providers

Contribute to the client relationship

  • Refer identified business development opportunities to the Relationship Manager/Sales
  • Contribute to product/service development initiative
  • Contribute to client strategy meetings with the Relationship Manager
  • Contribute to the development of the BNP Paribas brand and market reputation
  • Identify, understand and communicate appropriate key management information / business metrics (based on the global standards) that will facilitate the client relationship

Technical Skills – Essential Requirements:

  • Excellent organisation skills with structured delivery and attention to detail
  • Ability to understand and respond effectively to client needs
  • Competent strategic thinker with the ability to create and implement solutions
  • Ability to use initiative and judge when to escalate issues
  • Excellent presentation skills

Qualifications and Industry Experience – Essential Requirements:

  • Industry Knowledge particularly Fund Administration and Private Capital

Qualifications and Industry Experience – Desired Requirements:

  • Proven track record of working with a client servicing or operational environment
  • Professional qualification relating to the financial markets asset management or securities services

Personal Style – Essential Requirements:

  • Excellent interpersonal and written / oral communication skills
  • Ability to build long term relationships both internally and externally
  • Persuasive negotiator
  • Effective team player but able to work under own initiative
  • Client and quality driven

Personal Style – Desired Requirements:

  • Adaptability to changing environments
  • Client orientation
  • Extensive experience in a role with a strong client management focus
  • Proven track record of working within a client servicing environment

Regulatory Requirements:

  • Comply with all applicable legal, regulatory and group’s internal compliance requirements to include; KYC, AML/CFT, Sanctions & Embargoes and Anti-Bribery & Corruption
  • CPD of 25 hours per annum must be completed

Main Job Purpose 

  • Transaction processing
  • Account opening, closing and maintenance
  • To deliver excellent service to a range of fund clients
  • Risk Management

Key Responsibilities

  • Prepare and process trades for a range of complex offshore funds in line with detailed controls and procedures 
  • Prepare and process fund distributions to fund specific deadlines
  • Resolve Client & Investor queries within agreed timeframes
  • Maintain shareholder register and investor files
  • Undertake investor account opening, closing and amendments in line with policies and procedures 
  • Daily reconciliation of cash accounts
  • Prepare audit requests
  • Prepare Fund, Trustee, Client and Internal reporting
  • Work in partnership with the clients to understand fund structures and their specific requirements
  • Assist in the review of system developments, UAT testing and ad hoc projects
  • Resolve client and investor queries within agreed timeframes
  • Prepare and distribute shareholder statements and Investment Management reports
  • Oversee and verify the FATCA and AEOI Investor classification and system set up
  • Provide cover to enable job rotation and training
  • Identify and report issues to the Manager immediately upon discovery

Technical Skills – Desired Requirements 

  • Knowledge of Transfer Agency and industry practice to include Property Funds
  • An understanding of the offshore funds compliance and regulatory regime
  • Excellent knowledge of Microsoft applications including Excel, Word and One Note
  • Experience in using MultiFonds TA or similar platform

Qualifications & Industry Experience – Desired Requirements

  • Computer literacy across a variety of applications
  • An understanding of the features of the different types of fund structures
  • Ability to manage and mitigate risk 

Competencies – Desired Requirements

  • A good team player is essential to be successful in this role.
  • Ability to work well under pressure
  • Excellent self management skills
  • Ability to work on own initiative
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail