Main Job Purpose:

To work as part of the Strategic Transitions Team acting as one of the key point of contact for Funds Services on projects such as upgrade or new systems implementation and assist in the identification and implementation of automated solutions to the business. The role is also expected have an active participation in delivering and maintaining data quality in FIA prior to upgrade or new systems implementation and on day to day by ensuring that eFront is being used as designed across strategies.

The role will involve liaising directly with the operations team and from time to time, with the client, in addition to working directly with the global change management team as required. 

Key Responsibilities:

To participate in the delivery of project related initiatives:

Ensure integration with BNP Paribas network and good coordination with local and global stakeholders

Technical Skills:

Essential Requirements

Desired Requirements

Qualifications & Industry Experience:

Essential Requirements

Competencies:

Essential Requirements

Main Job Purpose:

The Senior Client Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by BNP Paribas both locally and globally.

The Senior Client Manager pilots the client experience to achieve a desired level of service across the entire organisation, with specific focus on local Client Service Delivery. By understanding the client business and service expectations, the role-holder then translates this into service delivery requirements for each team responsible for the respective activities. The Senior Client Manager ensures that all client touchpoints across BNP Paribas are optimised by making sure that each contact person understands the commercial and operational depth of the client relationship and what the client values in their Service from BNP Paribas. The Senior Client Manager should guide everyone to look at services from the clients’ point of view and empower everyone involved directly or indirectly with the client to take the actions required to ensure the best possible client experience.

The Senior Client Manager also leads certain service review forums with the client, whilst also supporting the Global Service Manager with the Quarterly Service review meetings. The aim is for the Senior Client Manager to assess the on-going satisfaction of the client with the service delivered, to identify and to oversee actions to ensure continuous improvement of the client satisfaction.

The Senior Client Manager should be seen as a “champion” of client focus and the optimal client experience leveraging the “Uplifting Service” principles.

Key Responsibilities:

Build client knowledge and trustful relationships

• Develop a strong contact network across the client organisation
• Understand the client strategy and requirements to enable BNP Paribas to deliver on the promises to meet client needs
• Manage the operational contact between the client and the operational areas by ensuring a full understanding of the client’s needs and expectations across the organisation and providing clarity for the required actions to serve the client

Oversee prompt resolution to clients’ complaints, and efficient response to requests

• Document, coordinate and oversee resolution of problems or issues by Client Delivery that may affect the quality of the service delivered and the overall client experience
• Facilitate the resolution of escalated operational issues by establishing and overseeing a formal service governance framework, that stretches across the organisation

Monitor the performance of the service delivery and client satisfaction

• Monitor the service delivery quality delivered (based on operational KPIs) according to the Service Level Agreements
• Initiate and regularly review Service Level Agreement (SLA) and Service Level Description (SLD) documents (and any other formal agreements referring to service requirements) based on the standard documents issued by Client Delivery
• Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures
• Use issue logs, query database and client feedback to conduct reviews both internally and externally with the client

Manage client reviews, due diligence visits and questionnaires

• Manage client reviews, audits and due diligence questionnaires and visits for existing clients, coordinating the various services and product areas according to strategic priorities and client needs

Manage communication to clients

• Ensure clients receive appropriate market and service information by managing the distribution lists for updates and newsletters
• Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines
• Foster an aligned service delivery and communication approach to clients across services and product areas

Contribute to client related projects

• Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process
• Participate in on-boarding project governance managed by the Business Implementation team and act as sponsor if needed
• Respond to escalation by the client in the case of concerns with major projects, including on-boarding

Manage third party relationships

• Ensure proper coordination of relationships with third parties related to the client activity, including third party asset managers, auditors and external middle office service providers

Contribute to the client relationship

• Refer identified business development opportunities to the Relationship Manager/Sales
• Contribute to product/service development initiative
• Contribute to client strategy meetings with the Relationship Manager
• Contribute to the development of the BNP Paribas brand and market reputation
• Identify, understand and communicate appropriate key management information / business metrics (based on the global standards) that will facilitate the client relationship

Technical Skills – Essential Requirements:

• Excellent organisation skills with structured delivery and attention to detail
• Ability to understand and respond effectively to client needs
• Competent strategic thinker with the ability to create and implement solutions
• Ability to use initiative and judge when to escalate issues
• Excellent presentation skills

Qualifications and Industry Experience – Essential Requirements:

• Industry Knowledge particularly Fund Administration and Private Capital

Qualifications and Industry Experience – Desired Requirements:

• Proven track record of working with a client servicing or operational environment
• Professional qualification relating to the financial markets asset management or securities services

Personal Style – Essential Requirements:

• Excellent interpersonal and written / oral communication skills
• Ability to build long term relationships both internally and externally
• Persuasive negotiator
• Effective team player but able to work under own initiative
• Client and quality driven

Personal Style – Desired Requirements:

• Adaptability to changing environments
• Client orientation
• Extensive experience in a role with a strong client management focus
• Proven track record of working within a client servicing environment

Regulatory Requirements:

• Comply with all applicable legal, regulatory and group’s internal compliance requirements to include; KYC, AML/CFT, Sanctions & Embargoes and Anti-Bribery & Corruption
• CPD of 25 hours per annum must be completed

MAIN JOB PURPOSE:

To work as part of the Fund Administration team providing Private Capital fund administration, corporate services and investor services to private equity funds and underlying private equity fund vehicles ensuring that they are fully compliant with fund documentation, legal and regulatory requirements to which they are subject.

Ensuring that the provision of fund administration services are aligned with the client SLA’s, all internal and external deadlines are understood and met and all operational policies, procedures and checklists are followed.

Reporting to the Fund Administration Manager.

KEY RESPONSABILITIES:

• Prepare fund distribution and call notices to investors in accordance with the fund agreements and legal and regulatory requirements, including liaison with the Investor Relations team regarding the sending of notices to investors
• Work with the Investor Relations team to deal with ad hoc investor queries and maintaining databases
• Prepare and/or review payment instructions accurately for approved invoices, FX transactions, investments, distributions and any other ad hoc payments
• Prepare and/or review investor correspondence template (i.e. for sending of monthly financial reports and notices) where relevant
• Work with the Investor Relations team to update and control static data of investors of the Funds, including bank details
• Assist in analyzing investment proposals to ensure potential fund acquisition meet fund investment criteria
• Liaise with specialist internal operations such as compliance and CDD to ensure that funds comply with statutory and regulatory requirements
• Assist in updating the foreign exchange and invoices log
• Prepare and/or review bridge facility reporting required for the funds
• Assist in execution of documents and other ad hoc administrative client and investor requests
• Liaise with various external and internal parties (e.g. client, external auditor, other BNP offices etc) in the day to day administration of the Fund and other custom reporting and projects for specific investor needs.
• Liaise with internal and external auditors and assist with the year-end/interim audit process via a monitored timetable and audit requirement list
• Assist the Corporate Services team with the preparation of agendas, board minutes and board packs as required for all scheduled and ad hoc board meetings
• Assist the Corporate Services team in updating logs including minutes, shareholder and loan note registers where required
• Assist with the preparation and compilation of board packs
• Ensure compliance with all relevant internal processes, procedures and controls when discharging you Fund Administration duties, using the appropriate system or platform in order to do so.
• Provide input in relation to the review and monitoring of existing business processes, procedures and checklists to maximize efficiency and productivity in the Private Capital Team
• Execute group project opportunities relating to the implementation of new systems or platforms and the appropriate operational procedures

ADDITIONAL JOB REQUIREMENTS

Essential Requirements

• Proper and effective administration skills
• Good time management skills.
• Good prioritisation skills to deal with a high volume of time sensitive tasks quickly and appropriately.
• Sound problem-solving skills.
• Good working knowledge of Microsoft Office package with emphasis on Excel and Word.

Desired Requirements 

• Good understanding of fund structures and fund cash flows
• Good understanding of the Private Capital industry

QUALIFICATIONS & INDUSTRY EXPERIENCE  

Essential Requirements

• An interest to study towards ICSA/ACCA/ACA or a similar qualification

Desired Requirements 

• Prior experience of  Private Capital and fund administration.

PERSONAL STYLE

Essential Requirements

• To be a team player and to help and step in to assist other members of the team when required.
• Good interpersonal and communication skills and able to deal with various parties both internal and external.
• Organisational skills are key, with an ability to manage workload and to meet all deadlines.
• Demonstrate motivation and ability to learn new applications and processes.
• Good attention to details.

Desired Requirements 

• Ability to work consistently to meet client deadlines.

REGUATORY REQUIRMENTS

• Complete a minimum of 25 hours CPD training per annum.

Main Job Purpose

The role involves working within the Fund Accounting and Administration team to provide private capital fund administration, corporate services, and investor services to private equity funds and their associated vehicles. This includes ensuring compliance with fund documentation, legal, and regulatory requirements.

The role will need to ensure that fund administration services are aligned with client SLA’s, meet all internal and external deadlines, and adhere to operational policies, procedures, and checklists. As part of this, the position also entails obtaining loan documentation, maintaining records, resolving asset-related issues promptly, and ensuring compliance, accurate record-keeping, and effective communication with clients and stakeholders.

The role reports to both the Fund Administration Manager and the Fund Accounting Manager.

Key Responsibilities 

Portfolio Documentation and Record-Keeping

• Obtain and maintain relevant loan documentation, including Facility Agreements, Bond Agreements, and Loan Notices
• Ensure accurate and detailed record-keeping for all portfolio-related activities.
• Capture and record instrument static data and transactions in FIA
• Update the Asset Safekeeping register and maintain records for portfolio investments and associated investment vehicles in FIA
• Perform and review calculations related to the fund’s portfolio of instruments, including accrued interest and projected interest, based on documents received from the client or the client’s legal team.
• Perform basic calculations such as amortised cost / effective interest, accrued interest and capitalised interest

Cash Flow Monitoring and Reconciliation

• Monitor and reconcile all transactions related to investment transactions
• Reconcile cash balances and transactions to ensure the integrity of record-keeping
• Track loan and equity payments, manage payment schedules, and ensure timely and accurate processing of all transactions

Communication and Compliance

• Liaise with internal and external parties, including BNP departments, loan/facility agents, and the client/client’s legal team
• Assist the client in ensuring transaction compliance and balance alignment with legal documentation and applicable fund documentation

Onboarding and Transaction Processing

• Get involved in the establishment of new loan investments and associated loan vehicles
• Arrange for the settlement of investment operations and oversee the signing and distribution of investment documentation
• Assist in organizing board meetings in coordination with the company secretarial team

Reporting

• Provide regular reports to the client as described in the Service Level Agreement (SLA) as it relates to the portfolio management in addition to the integration of the loan investments into the wider entity portfolio (as appropriate)
• Establish financial reporting information relevant to the portfolio relevant for inclusion within and supporting for entity financial reporting, including liaison with the external auditors (as relevant) for the provision of supporting documentation and / or calculations
• Provide ad-hoc reporting as requested by the client and / or in support of the wider fund administration / accounting team
• Liaise with the OVRK team and Depositary team to provide any other reporting required in relation to the portfolio held by the funds

Review of Investment Documentation

• Assist the client in determining instrument classification (equity vs. debt) and identification of derivatives
• Summarize agreements in a working paper file, including an overview and analysis of key terms, considerations under accounting standards, and recommendations regarding instrument classification
• Review final signed documents to identify changes that affect initial classification and update the working paper file accordingly

From time to time, you may also be required to assist and work on ad hoc short-term tasks not detailed above. These will be discussed directly with you by management.

Technical Skills – Essential Requirements

• An excellent working knowledge of various
• Private Capital fund structures (GP/LP/Feeder) and the accounting required for these structures
• Excellent knowledge of US GAAP/ UK GAAP/IFRS
• Proper and effective administration skills
• Good time management skills
• Sound analytical and problem-solving skills
• Good working knowledge of Microsoft Office Package with an emphasis on Excel and Word

Technical Skills – Desired Requirement

• Good understanding of fund structures and fund cash flows
• Good understanding of the Private Capital industry
• Good understanding of Luxembourg GAAP requirements

Qualifications & Industry Experience – Essential Requirements

Qualifications & Industry Experience – Desired Requirements

Personal Style – Essential Requirements 

• To be a team player and to help and step in to assist other members of the team when required
• Good interpersonal and communication skills and able to deal with various parties both internal and external
• Organisational skills are key, with an ability to manage workloads and to meet all deadlines
• Demonstrable motivation and ability to learn new applications and processes
• Good attention to detail

Personal Style – Desired Requirements

Regulatory Requirements 

25 hours CPD required per annum

Main Job Purpose 

• Transaction processing
• Account opening, closing and maintenance
• To deliver excellent service to a range of fund clients
• Risk Management

Key Responsibilities

• Prepare and process trades for a range of complex offshore funds in line with detailed controls and procedures 
• Prepare and process fund distributions to fund specific deadlines
• Resolve Client & Investor queries within agreed timeframes
• Maintain shareholder register and investor files
• Undertake investor account opening, closing and amendments in line with policies and procedures 
• Daily reconciliation of cash accounts
• Prepare audit requests
• Prepare Fund, Trustee, Client and Internal reporting
• Work in partnership with the clients to understand fund structures and their specific requirements
• Assist in the review of system developments, UAT testing and ad hoc projects
• Resolve client and investor queries within agreed timeframes
• Prepare and distribute shareholder statements and Investment Management reports
• Oversee and verify the FATCA and AEOI Investor classification and system set up
• Provide cover to enable job rotation and training
• Identify and report issues to the Manager immediately upon discovery

Technical Skills – Desired Requirements 

• Knowledge of Transfer Agency and industry practice to include Property Funds
• An understanding of the offshore funds compliance and regulatory regime
• Excellent knowledge of Microsoft applications including Excel, Word and One Note
• Experience in using MultiFonds TA or similar platform

Qualifications & Industry Experience – Desired Requirements

• Computer literacy across a variety of applications
• An understanding of the features of the different types of fund structures
• Ability to manage and mitigate risk 

Competencies – Desired Requirements

• A good team player is essential to be successful in this role.
• Ability to work well under pressure
• Excellent self management skills
• Ability to work on own initiative
• Excellent written and verbal communication skills
• Accuracy and attention to detail