Supervisor, Fund Dealing Services

November 7, 2022
Employment contract
Standard / Permanent
JE-SHL-Saint Helier
Job / Mission
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Main Job Purpose:

  • Day to day Supervision of the team, ensuring all client queries are actioned efficiently with specific focus on investigating and resolving any dealing challenges.
  • Work closely with Manager to understand current challenges and implement solutions.
  • To work in partnership with clients, Transfer agents and the wider BNP Paribas network to review service and identify ways of enhancing service delivery and efficiency.
  • Provide guidance and support to the team, organising and delegating workloads as required.
  • To act as a point of escalation for all parties, taking appropriate action to ensure efficient resolution

Key Responsibilites:

  • To proactively manage day-to-day workloads within the team, ensuring all departmental tasks are undertaken in a systematic and controlled manner, ensuring all controls are strictly adhered to, minimising the risk and financial costs associated with deal execution.
  • Develop positive working relationships across all other departments, proactively building a network of contacts within the wider BNP Paribas Group.
  •  Immediate escalation of issues that expose the Bank to financial or reputational risk.
  • To be involved with regular risk assessments of operational procedures to identify opportunities to enhance controls and reduce operational risk.
  • To monitor service levels of providers and 3rd parties and escalate as required.
  • Act as first point of escalation for internal and external clients.
  • Demonstrate strong client focus skills.
  • To actively support the sales and on-boarding process (as necessary).
  • To identify opportunities to increase efficiency and reduce costs.
  • Take ownership of complex issues working towards resolution by employing a ‘Simple & Efficient’ mind set.
  • Proactively encourage team and individual innovation.
  • Provide support and assistance on ad-hoc projects to progress shared business goals.
  • To ensure HR guidelines and policies are observed.


  • Sharing knowledge
  • Creativity and Innovation
  • Risk Management
  • Ability to report
  • Client Focus
  • Taking responsibilities
  • Delegation
  • Organisational skills

Essential Requirements

  • Knowledge of Fund processing, the technical intricacies and the involved parties.
  • Thorough understanding of the features of the different types of relevant Collective Investment Funds. Including the ability to understand complex fund documentation.
  • The ability to demonstrate a good understanding of the compliance and regulatory environment within which BNP Paribas operates.
  • Holding or working towards Chartered Institute for Securities and Investment Unit 2.
  • Computer literacy across a variety of applications.